Your travel money specialist Your travel money specialist

Regulatory Information

ChangeGroup monitors all suspicious and unusual transactions, regardless of the amount. We stringently follow all local and international laws and reserve the right to report any suspicious activities to relevant local and federal officials across multiple jurisdictions and to request more information from our customers on their transactions at any time.

We are committed to helping prevent money laundering, as well as  terrorism and criminal financing and have strict policies and procedures in place to identify our customers in our efforts to combat illegal activity. These procedures may include one or more of the following:

  • Verifying all customers’ identity by means of identification documentation or electronic verification.
  • Monitoring and reviewing customer accounts, behaviours and transactions by our staff and automated systems.
  • Reporting of suspicious transactions, false identification documents or false personal details.
  • Retaining customer data for a regulated period after the business relationship ends.
  • Training staff on our anti-money laundering and anti-terrorism financing policies and requirements.

In addition to GDPR regulations,  regulators require that we foremost comply with all anti-money laundering regulations, which means we are required to disclose details of any suspicious/unusual transactions to relevant authorities without prior notice to the customer.

Passport details and other forms of identification may be requested for any transactions that fall into the scope of the relevant legislation in each country in which we operate. We kindly ask for your understanding by providing ChangeGroup with the relevant documents if and when requested to do so.

Banco de España
Bundesanstalt für Finanzdienstleistungsaufsicht
United States Department of the Treasury Financial Crimes Enforcement Network
Australian Securities & Investments Commission
Banque de France


Country Specific Registration and Licence Details

United Kingdom
The Change Group International Plc 2020. Registered in England & Wales, No. 02715181. Trading as ChangeGroup and ChangeMoney. 

The Change Group London Ltd registered in England, No. 7990435.  The Change Group Corporation Ltd registered in England, No. 02694817

USA – Estados Unidos 
The Change Group New York Inc, MSB reg No 31000147214106. The Change Group California Inc, MSB reg No. 31000107051316. 

The Change Group New York Inc, bajo el MSB No. 31000147214106. The Change Group California, bajo el MSB No. 31000107051316.

The Change Group Australia Pty Ltd is registered in Australia under ACN087042993.

Germany - Deutschland
The Change Group Wechselstuben GmbH, Zweigniederlassung Deutschland, ist in Deutschland, in Amtsgericht Lübeck, unter der Nr. HRB 8328 HL registriert.
The Change Group Wechselstuben GmbH, Zweigniederlassung Deutschland, ID 121383; wird reguliert durch die Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin), Graurheindorfer Straße 108, 53117 Bonn.

Sortengeschäftlizenz: GW – C 656 BA 1 – 7/
Zahlungsverkehrlizenz: GIT 2 – K 5000 – 121383 – 2017/0001

Austria - Österreich
The Change Group Wechselstuben GmbH ist in Österreich, am Handelsgericht Wien, unter der Nr. 131276 d registriert. 
The Change Group Wechselstuben GmbH, Wien, wird reguliert durch die Österreichische Finanzmarktaufsicht, Otto-Wagner-Platz 5, 1090 Wien.
Finanzmarktaufsicht GZ: 23 5500/33 - FMA - I/2/04
Lizenz gemäß § 1 Abs. 1 Z 22 Bankwesengesetz: Der schaltermäßige Ankauf und Verkauf von ausländischen Geldsorten (Wechselstubengeschäft).

Spain – España
ChangeGroup España S.A. registrada en España bajo el CIF A66577693.

ChangeGroup Spain S.A. con domicilio en la calle Muntaner 239, Atico, Barcelona 08021 constituida en escritura autorizada por la Notario de Barcelona, Doña Isabel Molinos Gil el 15 de Julio 2015, bajo el número 892 de su protocolo e inscrita en el Registro Mercantil de Barcelona al tomo 45617, folio 174 hoja 493805 con CIF:A66577693 y autorización del Banco de España con el número 1790.

Denmark – Danmark 
The Change Group Denmark ApS registreret i Danmark med CVR 15 68 84 08.

The Change Group Denmark ApS har en valutavekslingstilladelse med Finanstilsynet. Denne licens blev givet den 16. marts 2018 og bemyndiger ChangeGroup til at købe og sælge udenlandsk valuta i Danmark.

Sweden - Sverige 
ChangeGroup Sweden AB, 556835-1646, är ett svenskt Betalningsinstitut som står under Finansinspektionens tillsyn. 

Finland – Suomi
The Change Group Helsinki Oy on rekisteröity Suomessa tunnuksella Y0954134-8
The Change Group Helsinki Oy är registrerat i Finland under företagsnummer Y0954134-8 

The Change Group France SAS est une société par actions simplifiée au capital de 400.000 Euros, numéro RCS Paris B 434 183 273.