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Regulatory Information

ChangeGroup monitors all suspicious and unusual transactions, regardless of the amount. We stringently follow all local and international laws and reserve the right to report any suspicious activities to relevant local and federal officials across multiple jurisdictions and to request more information from our customers on their transactions at any time.

We are committed to helping prevent money laundering, as well as  terrorism and criminal financing and have strict policies and procedures in place to identify our customers in our efforts to combat illegal activity. These procedures may include one or more of the following:

  • Verifying all customers’ identity by means of identification documentation or electronic verification.
  • Monitoring and reviewing customer accounts, behaviours and transactions by our staff and automated systems.
  • Reporting of suspicious transactions, false identification documents or false personal details.
  • Retaining customer data for a regulated period after the business relationship ends.
  • Training staff on our anti-money laundering and anti-terrorism financing policies and requirements.

In addition to GDPR regulations,  regulators require that we foremost comply with all anti-money laundering regulations, which means we are required to disclose details of any suspicious/unusual transactions to relevant authorities without prior notice to the customer.

Passport details and other forms of identification may be requested for any transactions that fall into the scope of the relevant legislation in each country in which we operate. We kindly ask for your understanding by providing ChangeGroup with the relevant documents if and when requested to do so.

Banco de España
Bundesanstalt für Finanzdienstleistungsaufsicht
United States Department of the Treasury Financial Crimes Enforcement Network
Australian Securities & Investments Commission
Banque de France


Country Specific Licence Details

Germany - Deutschland
The Change Group Wechselstuben GmbH, Zweigniederlassung Deutschland, ID 121383; wird reguliert durch die Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin), Graurheindorfer Straße 108, 53117 Bonn.

Handelsregistereintrag: Amtsgericht Lübeck, HRB 8328 HL.
Sortengeschäftlizenz: GW – C 656 BA 1 – 7/
Zahlungsverkehrlizenz: GIT 2 – K 5000 – 121383 – 2017/0001

Austria - Österreich
The Change Group Wechselstuben GmbH, Wien, wird reguliert durch die Österreichische Finanzmarktaufsicht, Otto-Wagner-Platz 5, 1090 Wien.
Finanzmarktaufsicht GZ: 23 5500/33 - FMA - I/2/04
Lizenz gemäß § 1 Abs. 1 Z 22 Bankwesengesetz: Der schaltermäßige Ankauf und Verkauf von ausländischen Geldsorten (Wechselstubengeschäft).

Firmenbucheintrag: Handelsgericht Wien, Marxergasse 1A, 1030 Wien. 
Firmenbuchnummer: 131276 d

Spain - España
ChangeGroup Spain S.A. con domicilio en la calle Muntaner 239, Atico, Barcelona 08021 constituida en escritura autorizada por la Notario de Barcelona, Doña Isabel Molinos Gil el 15 de Julio 2015, bajo el número 892 de su protocolo e inscrita en el Registro Mercantil de Barcelona al tomo 45617, folio 174 hoja 493805 con CIF:A66577693 y autorización del Banco de España con el número 1790.